Refund policy
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Non‑returnable items:
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Custom or personalized products
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Items marked “Final Sale”
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Used or damaged items
Return Process:
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Email us at contact@kreativeshaft.com with your order number.
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We will provide return instructions and a return shipping address.
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Once we receive and inspect the item, we will issue a refund to your original payment method.
Shipping Costs:
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Return shipping is paid by the customer unless the item arrived damaged or incorrect.
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Original shipping charges are non‑refundable.
Exchanges: We offer exchanges for damaged or defective items only.
Questions? Contact us at contact@kreativeshaft.com